Security Policy

Effective Date: 25th September 2024

At Kirina Dowrich, we prioritise the security of our customers' information. This Security Policy outlines the measures we take to protect your personal and financial information.


SSL Encryption:

Our website uses Secure Sockets Layer (SSL) encryption to secure the transmission of data between your browser and our server. This ensures that all data passed between the web server and browsers remain private and integral.


Data Protection:

We implement robust data protection measures to safeguard against unauthorized access, alteration, disclosure, or destruction of your personal information.


Payment Security:

We use reputable payment gateways (e.g., PayPal, Stripe) that comply with Payment Card Industry Data Security Standard (PCI DSS) to process your payments securely.


Contact Us:

For questions regarding our Security Policy, please contact us at support@kirinadowrich.com


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Accessibility Policy

Effective Date: 25th September 2024

Kirina Dowrich is dedicated to providing an inclusive and accessible shopping experience for all visitors to our website, [kirinadowrich.com]. We believe that everyone, regardless of their abilities or disabilities, should be able to explore and engage with our collections, purchase products, and enjoy the content on our site. This Accessibility Policy outlines the measures we have taken and the ongoing initiatives to enhance the accessibility of our website.


Accessibility Features


To ensure that our website meets the highest accessibility standards, we have implemented the following features and best practices:


1. Text Accessibility:


- We utilize the correct text formatting to ensure optimal readability for customers with visual impairments. This includes:
- Using a high color contrast ratio to make text easily distinguishable.
- Ensuring that text is sized appropriately and resizable for improved legibility.
- Using headers and sub-headers to organize content in a logical structure.
- Underlining or using other visual differentiators to identify links.

2. Alternative Text for Images:


- All images on our website include descriptive ALT text, which provides context and information for users relying on screen readers. This ensures that visually impaired customers can understand the content of images, even if they cannot see them.

3. Video and Slideshow Accessibility:


- We strive to make our multimedia content accessible to all users, including those with hearing and visual impairments.
- Videos are accompanied by closed captioning or transcripts to accommodate users who are deaf or hard of hearing.
- Text-to-speech compatibility is ensured for videos with audio, allowing those with visual impairments to understand the content.
- Slideshows include pause, play, and navigation controls that are operable through a keyboard and screen readers.

4. Navigation and Interaction:


- Our website layout and structure are designed to be navigable using assistive technologies such as screen readers and keyboard navigation. This ensures that users can access all content, interact with menus, and make purchases with ease.
- We maintain logical tab orders and descriptive labels for forms and interactive elements.

5. Use of Accessibility Tools:


- To provide additional accessibility options, we have integrated [Accessibe](https://accessibe.com) on our site. This tool enhances accessibility by offering features such as screen reader support, keyboard navigation, and customizable visual adjustments (e.g., color contrast, text size, and more).
- Accessibe’s widget can be activated through the accessibility icon located at the bottom corner of each page, providing an easy way for users to customize their browsing experience.

6. Compliance with Standards:


- We strive to adhere to international accessibility standards such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the requirements set forth by the Americans with Disabilities Act (ADA).
- Our ongoing efforts include regular reviews and updates to ensure our website remains compliant and accessible.



Policies and Guidelines


In alignment with Shopify’s accessibility standards and our commitment to creating an inclusive website, we have adopted the following policies and guidelines:


- Text Formatting:


- We ensure proper text formatting by using consistent headers, appropriate text sizes, and alignment. Text contrast meets the minimum requirements set by WCAG 2.1 to ensure legibility for all users.
- Links are differentiated using underlines or visual cues, making it easier for users to identify them.


- Alternative Text and Descriptions:


- Images include alternative text (ALT text) to provide descriptions that convey the image's purpose and context. This feature enhances the experience for users relying on screen readers.


- Multimedia Accessibility:


- Videos hosted on our site will be accompanied by closed captioning or subtitles.
- For users who are blind or visually impaired, we ensure that our videos are compatible with text-to-speech technologies.

- Keyboard Navigation:


- Our website is designed to be fully navigable using keyboard commands, allowing users who cannot use a mouse to access all site content.


Feedback and Support



We are committed to continuous improvement and welcome feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improving accessibility, please contact us using one of the following methods:

- Email: [insert your contact email address]
- Phone: [insert your contact phone number]
- Contact Form: Click Here

Please include the following details when reaching out:
- A description of the accessibility issue or barrier encountered.
- The web address (URL) or location where the issue occurred.
- The type of browser and any assistive technology you were using at the time.


Ongoing Efforts


Accessibility is an ongoing commitment, and we regularly review our website to identify potential accessibility issues and implement solutions. Our team undergoes training on accessibility standards to ensure that we are up-to-date with the latest best practices and compliance requirements.


Third-Party Content



Some areas of our site may include third-party content or links to external websites. We cannot guarantee the accessibility of third-party content, but we strive to work with partners who share our commitment to accessibility.


Legal Disclaimer

This Accessibility Policy is subject to change as we continue to enhance our accessibility efforts and respond to feedback. This policy does not create any legally binding obligations and is intended as a statement of our commitment to providing accessible services and content.

Contact Us:

For questions about our Accessibility Policy, please contact us at support@kirinadowrich.com

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Review and Feedback Policy

Effective Date: 25th September 2024

At Kirina Dowrich, we value customer feedback to improve our products and services. This policy outlines guidelines for submitting reviews and feedback on our website.


Content Guidelines:

Reviews should be relevant, respectful, and constructive. We reserve the right to moderate and remove reviews that violate these guidelines or contain offensive content.


Moderation:

All reviews are subject to moderation to maintain the integrity of our review system.


Feedback:

We encourage you to share your feedback with us directly. If you have questions or concerns, please contact us at support@kirinadowrich.com


Contact Us:

For inquiries about our Review and Feedback Policy, please contact us at support@kirinadowrich.com


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Dispute Resolution Policy


Effective Date: 25th September 2024

This Dispute Resolution Policy applies to the e-commerce website operated by Kirina Dowrich ("we," "us," "our"), accessible at [Your Website URL] (the "Site"). By using our Site and purchasing our products, you agree to the terms outlined in this policy.


1. Governing Law

All disputes arising out of or relating to these Terms and Conditions, the Site, or our products shall be governed by and construed in accordance with the laws of Trinidad and Tobago, without regard to its conflict of law principles.


2. Resolution of Disputes

In the event of any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the Site, or our products, you and Kirina Dowrich agree to resolve the dispute as follows:

2.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to attempt to resolve the dispute informally by contacting us at [Your Contact Email]. We will attempt to resolve the dispute informally by contacting you via email or telephone. Both parties agree to make good faith efforts to resolve the dispute within thirty (30) days of your initial communication.


2.2 Mediation

If the dispute cannot be resolved informally, either party may request to resolve the dispute through mediation. Mediation will be conducted in person or online, as agreed upon by both parties, and will take place in Trinidad and Tobago or the Caribbean. The mediation will be conducted by a neutral third-party mediator selected by mutual agreement. The costs of mediation will be shared equally by both parties.


2.3 Binding Arbitration

If mediation does not resolve the dispute, the matter shall be resolved by binding arbitration. Arbitration will be conducted in person or online, as agreed upon by both parties, and will take place in Trinidad and Tobago or the Caribbean. The arbitration will be conducted by a single arbitrator under the rules of the [Specify Arbitration Association or Rules, e.g., Trinidad and Tobago Arbitration Centre]. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

2.4 Small Claims Court

Notwithstanding the above, either party may bring an individual action in small claims court if the dispute falls within the jurisdiction of such court.

3. No Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. 

4. Costs and Fees

Each party shall bear its own costs and fees associated with the dispute resolution process, except as otherwise provided in this policy or required by the arbitrator.

5. Changes to This Policy

We reserve the right to update or modify this Dispute Resolution Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised policy.


6. Contact Information

If you have any questions or concerns regarding this Dispute Resolution Policy, please contact us at:

- Email: support@kirinadowrich.com

By using our Site and purchasing our products, you acknowledge that you have read, understood, and agreed to this Dispute Resolution Policy.


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CCPA Compliant Email Marketing Policy

At Kirina Dowrich, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information in compliance with the California Consumer Privacy Act (CCPA).


1. Information We Collect:

We may collect the following personal information:

- Name

- Email address

- Purchase history

- Browsing behavior


2. How We Use Your Information:

We use your information to:

- Send you promotional emails and newsletters

- Inform you about new products, offers, and events

- Improve our website and marketing efforts


3. Opt-Out and Unsubscribe:

You have the right to opt-out of receiving marketing emails from us. You can unsubscribe by:

- Clicking the "unsubscribe" link in our emails

- Contacting us at [your email address]


4. Your Rights Under CCPA:

As a California resident, you have the right to:

- Know what personal information we collect, use, and share

- Request deletion of your personal information

- Opt-out of the sale of your personal information

To exercise these rights, please contact us at support@kirinadowrich.com


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CCPA Compliant Visitors Rights Policy

Kirina Dowrich is committed to respecting the privacy rights of visitors to our website. This policy outlines your rights under the California Consumer Privacy Act (CCPA).


1. Right to Know

You have the right to request information about the personal information we collect, use, and share. This includes:

- Categories of personal information collected

- Sources of personal information

- Purpose of collecting personal information

- Third parties with whom personal information is shared


2. Right to Delete

You have the right to request the deletion of your personal information that we have collected.


3. Right to Opt-Out

You have the right to opt-out of the sale of your personal information.


4. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.


To exercise your rights, please contact us at support@kirinadowrich.com.


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Website Cookie Policy


Kirina Dowrich uses cookies to improve your browsing experience on our website. By using our site, you consent to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us to:

- Remember your preferences

- Understand your usage patterns

- Improve site functionality


2. Types of Cookies We Use

- Essential Cookies: Necessary for the basic functionality of the website

- Performance Cookies: Help us understand how visitors interact with the website

- Functionality Cookies: Remember your preferences and settings

- Targeting Cookies: Used for marketing purposes and to display relevant advertisements


3. Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling cookies may affect your experience on our website.


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Third Party Links Disclaimer

Kirina Dowrich's website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or practices of these websites and are not responsible for their privacy practices or the accuracy of their content. We encourage you to review the privacy policies and terms of use of any third-party sites you visit.


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Mandatory Arbitration Clause

Any dispute, controversy, or claim arising out of or relating to your use of the Kirina Dowrich website, products, or services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [your city, state], and the decision of the arbitrator shall be final and binding.

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Earnings Disclaimer

While we make every effort to ensure that we accurately represent our products and services and their potential for income, there is no guarantee that you will earn any money using the techniques and ideas presented on our website. Your level of success in attaining results is dependent upon a number of factors including your skill, knowledge, ability, dedication, and financial situation.


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Mediation Agreement


In the event of any dispute arising from or relating to your use of Kirina Dowrich's website, products or services, the parties agree to first attempt to resolve the dispute through mediation in [your city, state] before resorting to arbitration or litigation.


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Sponsored Post on Social Media Disclaimer

This post on [Instagram, Facebook, Pinterest] contains sponsored content. We may receive compensation in the form of monetary or product incentives in exchange for our endorsement. All opinions expressed are our own and we only endorse products or services that we believe in.

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Testimonials and Reviews Disclaimer

The testimonials and reviews displayed on Kirina Dowrich's website and social media platforms are the opinions and experiences of individual users. They are not intended to represent or guarantee that current or future users will achieve the same or similar results.


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Non-Solicitation and Non-Recruit Legal Clause

You agree not to solicit, recruit, or hire any employee, contractor, or vendor of Kirina Dowrich for a period of [12/24] months following your last interaction with our company. This clause is intended to protect our business relationships and confidential information.