Refund policy

Refund & Return Policy for Kirina Dowrich

Effective Date: 26 September 2024

Last Updated: 7 February 2026

1. Digital Products

All digital products are non-refundable once downloaded, accessed, or delivered.

Please review all product descriptions carefully before purchase.

If you experience technical issues accessing your digital purchase, please contact support@kirinadowrich.com.

2. Print-on-Demand Physical Products (Including Apparel & Accessories)

All print-on-demand products are made to order through our production partner.

1. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. You must notify us within 7 days of delivery
2. You must provide:
   1. Order number
   2. Clear photographs of the item
      Photograph of packaging (if damaged)

We will review the claim and, where applicable, file a production claim with our manufacturing partner.

If approved: 

1. A replacement will be issued OR
2. A refund will be processed to your original payment method

We do not require returns for most defective items unless specifically requested.

1. Buyer’s Remorse / Size Issues

Because all items are made to order:

1. We do not accept returns for
   
2. Incorrect size selection
3. Change of mind
4. Wholesale unsold inventory
5. Minor color variation due to screen differences

Please review sizing guides carefully before ordering.

3. Wholesale Orders

Wholesale purchases are final sale unless:

1. The products are defective
2. The wrong items were delivered
3. There is a verified production error

Wholesale clients must:

1. Inspect all goods within 7 days of delivery
2. Submit claims in writing with photo documentation
3. Provide full itemized breakdown of issues

We reserve the right to:

1. Replace defective units only
2. Issue partial refunds for confirmed defects
3. Decline claims submitted after 7 days

Returns must not be shipped without written authorisation.

Unauthorised returns will not be accepted.

Wholesale products are made to order and are not eligible for return due to unsold inventory or demand miscalculations.

4. Original Artwork

Original artwork may be returned within 30 days of purchase, provided:

1. It is returned in original condition
2. It is securely packaged
3. It shows no signs of damage

Return shipping costs are the responsibility of the customer unless the artwork arrived damaged.

Refunds will be processed upon inspection.

5. ArtScription Subscriptions

ArtScription subscriptions:

1. Cannot be refunded once a print has been delivered
2. Future subscription cycles may be cancelled at any time before renewal
3. No retroactive refunds will be issued

6. Event Tickets & Workshops

Event tickets are non-refundable unless the event is cancelled by Kirina Dowrich.

For workshops involving materials:

1. Cancellation must occur at least 14 days prior to event
2. If materials have already been purchased or prepared, a partial refund may be issued minus material costs
3. No refunds will be issued within 7 days of the event

Tickets may be transferable with written notice.

7. Commissions & Design Services

For custom artwork, branding, or design projects:

1. A 50% deposit is required to begin work
2. Deposits are non-refundable once the project has commenced
3. Once work has begun, refunds are not available
4. If the client cancels before work begins, the deposit may be refunded minus administrative fees

Final files are delivered upon full payment.

8. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We are not responsible for lost return shipments.

We recommend tracked shipping.

9. Refund Processing

Refunds are issued:

1. To the original payment method
2. Within 5–10 business days after approval
3. Processing time depends on your financial institution

Original shipping fees are non-refundable unless the return is due to error or defect.

10. Contact Information

All return and refund requests must be submitted to:

support@kirinadowrich.com

Please include your order number and detailed description of the issue.

11. Collaborations, Custom-Branded Goods & Bulk Production Orders

This section applies to:

1. Custom collaboration projects
2. Co-branded merchandise
3. Retail-exclusive capsule collections
4. Corporate merchandise production
5. Bulk orders of customized goods
6. Limited edition syndicated releases
7. Made-to-order goods produced specifically for a collaborating entity

These products may include, but are not limited to:

Embroidered patches, plush toys, flash drives, knitted figurines, beach balls, skateboards, sweatshirts, crop tops, swimsuits, shorts, bucket hats, pickleball paddles, crossbody bags, and other custom-branded consumer goods.

All collaboration and custom-branded production orders are governed by the following terms.

11.1 Nature of Custom Production

Collaboration goods are:

1. Made to order
2. Produced specifically for a named brand or partner
3. Not held as general inventory
4. Not resalable to other parties unless contractually agreed

Because these goods are custom-manufactured, all confirmed bulk orders are considered final sale except in cases of verified defect.

11.2 Unsold Inventory

Kirina Dowrich is not responsible for:

1. Demand miscalculations
2. Over-ordering
3. Slow sell-through
4. Overstock
5. Retail underperformance

Returns, refunds, or exchanges do not apply to unsold inventory.

Inventory forecasting and retail performance risk remain the responsibility of the purchasing partner.

11.3 Inspection Window

All collaboration partners must:

1. Inspect goods within 7 calendar days of delivery
2. Provide written notice of defects within that period
3. Submit itemised breakdown of affected units

Failure to report within 7 days constitutes acceptance of goods.

11.4 Defect Policy

A defect is defined as:

1. Structural production error
2. Incorrect design execution
3. Stitching failure beyond industry tolerance
4. Hardware malfunction (e.g., flash drive failure)
5. Material tear not caused by misuse
6. Verified deviation from approved production sample

The following do not qualify as defects:

1. Minor color variations
2. Natural material variations
3. Slight embroidery alignment shifts within 3mm tolerance
4. Wear due to consumer handling
5. Damage after retail display

11.5 Claim Submission Process

All defect claims must be submitted to:

support@kirinadowrich.com

Claims must include:

1. Order reference
2. Quantity affected
3. Clear photographic evidence
4. Description of issue

If high-volume media exceeds email limits (25MB), the partner must upload documentation to the shared project folder in a designated “Defect Review” subfolder.

11.6 Remedy Options

Upon verification of defect, Kirina Dowrich may elect to:

• Replace defective units within 15–30 business days

OR

• Issue a partial refund for confirmed defective units only

Refunds or replacements apply to defective items only, not entire bulk orders unless defect rate exceeds 10% of total production volume.

If defect rate exceeds 10%, further remediation discussions will occur in good faith.

11.7 Quality Control Process

All collaboration goods undergo:

1. Pre-production sampling
2. Design feasibility review
3. Compatibility review with production equipment
4. Batch inspection prior to dispatch
5. Post-production review

Production timelines include quality testing phases to ensure structural integrity and brand alignment

11.8 Returns Authorisation

No bulk return shipments may be made without written authorization.

Unauthorised returns will not be accepted and may be returned at sender’s expense.

11.9 Production Lead Times

Production timelines are confirmed in writing per collaboration agreement.

Standard bulk production lead times typically range between:

3–6 weeks depending on complexity and volume.

Reorders are subject to material availability.

11.10 Limitation of Liability

Liability is limited to the value of the defective units only.

Kirina Dowrich shall not be liable for:

1. Lost profits
2. Retail markdown losses
3. Third-party distribution errors
4. Indirect or consequential damages

11.11 Force Majeure

Production delays caused by:

1. Shipping delays
2. Customs clearance
3. Supply chain disruptions
4. Natural disasters
5. Manufacturer equipment failure

Are not grounds for refund but will be communicated transparently.

Wholesale print-on-demand products are made to order and are not eligible for return due to unsold inventory or demand miscalculations

Contact Us:

For any issues or questions regarding your purchase, please contact us at support@kirinadowrich.com.